Yan and Pete's search for the next big thing in retail brought them to EuroShop, the world's largest retail trade fair, and London, where they went on a study tour at one of the most iconic department stores in the world. Their discovery of remarkable technologies and innovations to enhance and personalise the customers' shopping experience will be put into practice as BCG continues to improve and innovate its product offering, to help clients stay ahead of the curve in the ever-evolving world of retail.
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BCG's Group General Manager, Simon Cummins, has embarked on a journey through Japan's retail industry. From Tokyo to Osaka, the country's unique blend of time-tested traditions and modern technology has resulted in an industry that is both innovative and customer focused.
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